Free shipping within AU! Limited time only.

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@sonio.com.au

Returns

Your 100% satisfaction is important for us.

  • We provide a repair, replacement or refund if the product is faulty or significantly not as described
  • The product can not be returned if you change your mind
  • We reserve the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect
  • For returns, please email info@sonio.com.au with the subject 'Returns' and include your order number, name and the reason for the return
  • We will provide the customer with instructions where to send returned goods
  • Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after
  • The product is subject to excessive force or repetitive strain
  • The product is dismantled, modified, cut, or deformed
  • The product is painted, marked, or soiled from installation or use
  • The product is subject to contaminants such as paint, glues, stickers sand, water, soil, etc or anything.
  • The product is subject to weather, pets, or pests
  • The product is returned without its original packaging.
  • The product is returned in such a way that prevents resale.
  • The product is physically damaged

Shipping

  • We ship worldwide
  • We will usually dispatch your order within 3-5 business days
  • Local orders may take 15 business days to be delivered to you depending on the courier
  • Shipping time might vary depending on location and other factors
  • Free shipping within Australia for all orders over A$200 
  • Orders may be charged for shipping cost depending on your chosen delivery method and country. Full price will be displayed at checkout
  • For orders to the European Union, we are not responsible for your local duties or taxes. If in doubt check with your local customs office for rates.

     

Uncategorized

You can select your preferred payment method at checkout.

  • We accept secure payments for customers via Visa, MasterCard, American express, Shop pay, Apple Pay, Google Pay, and PayPal. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days.

Our support team is always happy to guide you at any step!